Contact Us - Frequently Asked Questions

Below are answers to frequently asked questions about the Gallery. If, after reading, you still have a question, click on "I still have a question" and your message will be forwarded to the appropriate department. If you wish to contact a particular department, please see our list of departments.

1) Are there discounts for students or seniors in the Gallery cafés/restaurants?

There are no discounts for students or seniors in the Gallery cafés/restaurants. Visitors in groups may purchase individual lunches from the full-service cafeteria or arrange for group meals 72 hours in advance by submitting an order form or by calling (202) 712-7458. Menus and ordering information for group meals are available here. Alternatively, sack lunches may be left in the checkrooms at the entrances to the Gallery, and then retrieved to be eaten outside the museum.

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2) Am I allowed to walk around the art in the Sculpture Garden?

The works of art in the Sculpture Garden are placed around a landscape of local vegetation. We ask that you stay on the paths to allow everyone to enjoy the art in a natural setting.

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3) Which works of art, if any, can I sit on in the Sculpture Garden?

The Sculpture Garden serves millions of visitors a year and in order to keep the art safe, we ask that you please not touch any of the sculptures. You are encouraged to sit on the benches placed throughout the Sculpture Garden.

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4) How close can I get to a work of art?

The National Gallery of Art takes great care to ensure the safety and the availability of the art for all to enjoy. As such, please keep a distance of about two feet from the art. Some works of art have a limit line drawn around them, but most do not. This distance ensures that you or your personal belongings do not accidentally touch the art.

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5) Is it okay to touch the art?

No, please do not touch works of art. Dirt, moisture, and other contaminants present on hands can stain or corrode the surfaces of artworks. Some works are more fragile than they appear, and even simple touching can cause permanent damage. Help us protect works of art and preserve our common heritage for future generations.

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6) How do you protect the art?

The Gallery’s principal duty is to keep its collections and the facilities that house them intact and in optimum condition for future generations. To carry out this responsibility, the Gallery maintains effective programs of security, environmental control, building maintenance, and conservation.

The security staff is present to ensure that art is kept safe for your enjoyment and that of future generations.

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7) Can I use flash photography in the Gallery?

Photography for personal use is permitted, except in special exhibitions and where specifically prohibited. Monopods and tripods are not permitted.

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8) Is cell phone use allowed in the Gallery?

Cellular phone use is allowed in the National Gallery of Art but we ask, in consideration of those around you, that you please not use audible functions of your cell phone or engage in a phone conversation while in the galleries.

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9) Is filming for personal use allowed in the Gallery?

Yes, you may use your video recorder for personal use while in the Gallery. We ask that for the enjoyment of the art by others, please do not use audio or speak aloud while using your video recorder. If you would like to video record for non-personal use, please contact the Press Office for information.

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10) How are art and wall label placement determined?

Wall text and labels are used to further the Gallery's mission. Within the galleries, the labels are usually placed below or to either side of the artwork. In some cases, the text is placed on one wall to indicate several works. In others, the building's architecture influences where the label is placed. At times, labels cannot be placed directly next to the object but every effort is made to place wall text within easy view of the art.

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11) How do I report an error in a wall label?

If you feel that you have found an error in our wall labels, please fill out the Comment Form and use the subject "Permanent Collection—Artwork" if it is part of the Gallery's collection or "Special Exhibitions" if it is not part of our collection. Include the object name and accession number (looks like: 1942.1.5) and the error and we will look into it.

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12) Where can I get information about an object in the National Gallery of Art collection?

The entire National Gallery of Art collection is available for searching on our site. Hover over "Collection" from the menu at the top of any web page, then click on "Search the Collection" from the drop-down menu.

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13) How can I find out whether a particular work of art is currently on view at the National Gallery of Art?

Hover over "Collection" in the top navigation of every web page, then drop down and select "Search the Collection." Search by artist name, title, key word, or other search term. The search results for a particular object will indicate "On View" or "Not on View." If the former, click on the link to see a map of where in the Gallery the work of art may be found. Check back frequently as our installations do change.

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14) I would like to use images from your website. How do I secure permission?

The National Gallery of Art (the Gallery) implements an open-access policy for digital images of works of art the Gallery believes to be in the public domain. These images are available free of charge for any use, commercial or non-commercial, and users do not need the Gallery’s authorization to use these images. Images from the Gallery’s collection that are available through the open-access policy may be found at https://images.nga.gov. Additionally, you may contact the NGA Images department requesting more information regarding your specific image request at https://images.nga.gov/en/feedback/show_feedback_page.html.

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15) How can I download images?

You may download images that participate in the Open Access program. From individual collection object pages, click on the icon with the word "download" next to it. This link will take you NGA Images, which will give you the option of downloading a low-resolution image, or a higher-resolution image if you sign up for the free service.

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16) How can I find information on the duration of a film while in the Gallery?

While in the Gallery, the sign announcing the film will have a description and runtime next to it. Further, while online, the runtime is listed in the film event page toward the bottom of the film description.

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17) How do you notify guests of the cancellations of events?

Cancellations of events are listed on the Gallery website in the event page for a particular event, as well as in the daily events page listing. The Gallery does everything possible to prevent the cancellation of events but in some instances (such as severe inclement weather), it may be necessary for the safety of our visitors. Additionally, cancellations may appear on the National Gallery of Art Facebook page.

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18) How often is the printed version of the Calendar of Events sent out?

The printed Calendar of Events is mailed out via US Postal Service in the middle of the previous month. For example, the January/February calendar is mailed the middle of December.

Please note that beginning in November 2014, the full calendar of events will only be available online. Current subscribers to the bimonthly calendar will receive a quarterly brochure of seasonal exhibition and programming highlights.

To update your subscription, use the web form, e-mail calendar@nga.gov, or write National Gallery of Art, 2000B South Club Drive, Landover, MD 20785.

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19) How do I subscribe to the printed version of the Calendar of Events?

Use the Calendar of Events web form to subscribe to the printed version of the Calendar of Events. Be sure to include your name and mailing address.

Please note that beginning in November 2014, the full calendar of events will only be available online. Current subscribers to the bimonthly calendar will receive a quarterly brochure of seasonal exhibition and programming highlights.

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20) How do I unsubscribe from the printed version of the Calendar of Events?

Use the Calendar of Events web form to unsubscribe to the printed version. Please include your name and address as it appears on the label of the printed calendar.

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21) How can I contact the head of a department?

Use the web form and select "General Comment" from the drop-down list. You can enter a question there. If you would like a response, please be sure to include your e-mail contact information and someone will reply to your question.

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General Contact Information

Telephone: (202) 737-4215
Accessibility Information: (202) 842-6690

View list of departments.

Address
The National Gallery of Art and its Sculpture Garden are located on the National Mall between 3rd and 9th Streets along Constitution Avenue NW, Washington, DC.

Mailing Address
2000B South Club Drive
Landover, MD 20785

Location Address
6th and Constitution Avenue NW
Washington, DC 20565

GPS Location (latitude, longitude):
38.892092, -77.019973

Hours
Monday–Saturday, 10 a.m.–5 p.m.
Sunday, 11 a.m.–6 p.m.

Press Contact Information

Press Inquiries
Telephone: (202) 842-6353
E-mail: pressinfo@nga.gov

View current press releases

Employment Contact Information

Jobline: (202) 842-6298
Telephone: (202) 842-6282
Fax: (202) 789-3011
E-Mail: staffing@nga.gov

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