To test your browser plug-ins and for information about how to use NGAkids interactives on your Windows or Macintosh computer, please visit our NGAkids TECH SUPPORT FAQ. That page will open in a new browser window or tab. Simply close the top window to return here.
If our online programs are incompatible with your computer, we also are offering free CDs for PCs and Macs as well as downloadable applications for Mac OS. The offline interactives do not require a web browser or a live internet connection.
If you need technical support, or if you'd simply like to share some feedback about our programs, send a comment to NGAkids. Be sure to provide information about your computer and your browser, tell us what Shockwave plug-in version you are using, and give us a description of the problem, as well as an address where we can contact you. We are happy to answer questions and to help you troubleshoot any problems that arise.
NGAkids Art Zone for iPad
There are a number of help texts to guide you through the NGAkids Art Zone app. Simply tap the "i" on the bottom menu for information about the program. Tap the small avatar icon on the bottom left to call up additional context-sensitive help within each section. Repeatedly double-tap the avatar figure to display a series of hints about each art activity.
NGAkids Art Zone version 1.0.3 (available 12-20-14)
If your iPad is running iOS 8.1 or higher, please download the latest app update. It addresses several incompatibilities introduced with the new operating system.
If you need technical support, send us a note and include your e-mail address for a reply. Describe the issue in detail and tell us about your iPad (model number and iOS version). We will try to help you resolve the problem.
Apple, the Apple logo, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc
NGAkids interactives require Adobe's Shockwave Player. (We recommend using the "full" installer, not the "slim" version for greater compatibility.)
Due to changes in the Mac OS X operating system, our online programs are no longer compatible with recent Macintosh computers. A new CD that addresses these technical incompatibilties will be available this fall.
NGAkids Art Zone for iPad, featuring nine new interactive activities, is available for download on the App Store. Learn more about NGAkids for iPad.
SEND US YOUR COMMENTS
Use the link below to send us a comment. If you'd like a reply, be sure to ask a grown-up to include his or her email address in the note.