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Visitor Experience Volunteers

At this time, we are not accepting applications for the Visitor Experience Volunteer program.

Visitor Experience Volunteers

The department of visitor experience and evaluation recruits, orients, and supports the volunteers who staff the Information Desks at the entrances to the East and West Buildings. These volunteers are the face of the National Gallery for many of our visitors, welcoming them and providing assistance and information.

Visitor experience volunteers respond to a range of visitor questions about the permanent collection, special exhibitions, and National Gallery programs and facilities. They also keep the desks stocked with maps and brochures for the public; track visitor requests, questions, and comments; and assist with visitor surveys from time to time.

Commitment

Participation in the program requires a two-year commitment of time and service.

Weekday volunteers assume responsibility for one four-hour morning or afternoon shift per week, with a minimum requirement of 46 shifts per year. Weekend volunteers accept a similar four-hour obligation on alternate Saturdays or Sundays, with a minimum requirement of 23 shifts per year.

A willingness to devote additional time to learning about the Gallery’s collections and attending enrichment programs is expected of each volunteer. Attendance at a specified number of in-service meetings also is required.

Training Requirements

The volunteer orientation program includes an initial course conducted on selected Saturdays in the spring by National Gallery staff. Prospective volunteers are introduced to the National Gallery’s collections, policies, programs, and administrative structure. Training includes lectures, discussions, building and gallery tours, and home assignments.

In addition to the formal training sessions, prospective volunteers are asked to follow regularly scheduled tours of the collections, attend several gallery talks and other programs, and work with a mentor.

After successfully completing the course and serving a probationary period, candidates assume their responsibilities at the Information Desks.

Visitor Experience Volunteer Program
Visitor Experience and Evaluation
National Gallery of Art
2000 South Club Drive
Landover, MD  20785