We will collect no personally identifying information about you when you visit our website unless you choose to provide that information to us. The information we collect depends upon what you do when visiting our site.
Any time you visit our site to browse, read, or download:
We automatically collect and store only the following non-personally identifiable information about you:
- the IP address from which you access our website (an IP address is the number that is automatically assigned to your computer whenever you are surfing the web);
- the type of browser and operating system used to access our site;
- the name of the domain from which you access the Internet (for example, aol.com if you are connecting from an America Online account);
- the date and time you access our site;
- the pages you visit; and
- the Internet address of the website from which you accessed our site
We place cookies on website visitor's computers to collect aggregate information for site traffic analysis, such as the number of visitors and the number of pages viewed and the types of technology our visitors use. (Cookies are small files that are stored in a visitor's browser.) We use a third party vendor, Google Analytics, to place these cookies and process the analysis. We use the data derived from cookies to make content adjustments to the site, implement customer service improvements and generally make the site more interesting and useful to you. We may compile and report aggregate statistics about our users—numbers, traffic patterns, and related site information—but these statistics will not include personally identifiable information. We do not track or record information about specific individuals and their visits.
You may opt-out of cookies with the preferences in your browser. You may opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
This website uses Mouseflow, a third-party analytics tool, to track page content and click/touch, movement, scroll, and keystroke activity. You may opt out at http://mouseflow.com/opt-out.
The National Gallery occasionally asks for feedback and publishes surveys on the website or through a reputable third-party service provider. We use the survey responses to improve our understanding of our visitors and users, and to determine how best to serve your needs.
If you identify yourself by sending an e-mail containing personal information:
You may choose to provide us with personal information in an e-mail message to one of the addresses listed throughout our site (for example, web feedback, art information, photo requests), or by filling out a survey form with your personal information and submitting it to us through our website. We use that information only to respond to your message and to help us provide you with the material you have requested.
If you identify yourself by submitting a form to make a gift to the National Gallery:
You may choose to provide personal information to make an online gift to the National Gallery. This information may include your name, address, telephone number, e-mail address, and credit card number. All credit card numbers submitted are encrypted using "Secure Socket Layer" (SSL) encryption. SSL technology is an industry standard for protecting sensitive information as it is transmitted over the Internet. Your credit card information will be temporarily stored on a secure server to process your gift. We use your credit card information only to process your gift. We retain the personally identifiable information you provide for our records and to facilitate customer service.
In order to serve you better, we will retain your name, address, telephone number, and e-mail address that you provided. The National Gallery may use your contact information to advise you of other opportunities to support the National Gallery. The National Gallery will not share this information with any third parties except to process your gift. When you make your online gift or any time afterward, you may request that the National Gallery refrain from contacting you in the future about support opportunities by checking the appropriate box on the "Make a Gift" form or by e-mailing us with this request using the "Contact Us" option on the "Support the National Gallery" pages.
If you visit the National Gallery's online shop:
You may browse the National Gallery's online shop without registering or submitting personally identifiable information.
If you choose to register for an account at our online shop, the National Gallery will request the same personally identifiable information used to process an order (which includes your name, mailing address, phone number, and email address). This information is used to create a more personalized experience for you each time you visit by inputting a user name and password that you have selected. Other than your email address, this information is the same information requested when you place an order by telephone or through the mail. With registration you will be able to keep items in a shopping cart that you can review or purchase at a later date, view a history of your past orders at any time and experience a faster checkout. If you need to change any of the information that you provided, you can safely update it any time you log in or it can be permanently removed if you contact us.
While you may choose to register before shopping at our online shop, it is not necessary to do so. If you decide to shop without registering, you will need to provide the information necessary to process your order described above each time you complete the checkout process.
When you register or make a purchase through our online shop, the personally identifiable information and credit card information that you provide will be encrypted using SSL encryption. Your encrypted credit card information will be temporarily stored on a secure server to process your order.
The National Gallery will not share your personally identifiable information, shipping destination information or credit card information with any third parties except to process your order or as required by law.
If you would like more information about cookies and the option not to have them used by third-party companies during your visit to the National Gallery’s online shop, you may visit: http://www.usa.gov/optout-instructions.shtml.
If you visit the National Gallery's NGA Images site:
You may browse, search, and download images from the NGA Images site without registering or submitting personally identifiable information.
If you choose to register for an account, you will be able to save and share images and lightboxes, as well as download publication-ready image files. When registering, the National Gallery will request only the information required to fulfill your image request.
For image requests that do not incur service charges, we request only your name and e-mail address. For image requests that incur service charges, such as new photography orders, orders for guide prints, and images requiring customized processing, you will need to provide billing information, including a credit card number, billing and shipping address, and a telephone number. This information will be used only for the processing of your payment and order fulfillment.
Personally identifiable information and credit card information that you provide will be encrypted using SSL encryption. Your encrypted credit card information will be temporarily stored on a secure server to process your order.
If you need to change any of the information in your account after you register, you can safely update it any time you log in. You can permanently remove information from your account if you contact the National Gallery at [email protected].
The National Gallery will not share your personally identifiable information, shipping destination information, or credit card information with any third parties except to fulfill your image request or as required by law.
For website security purposes and to ensure that this website remains available to all users, the National Gallery computer system employs software programs to monitor network traffic in order to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to upload information or change information on the National Gallery website are strictly prohibited and may be punishable by law.